General Information

What is the deadline for paying the balance of the stay

The balance must be paid within 7 days from the date of arrival by credit card.

Is there an online check-in service?

Yes, all arriving guests are required to check in online at least 7 days before arrival. The guest receives a reminder by e-mail which automatically directs to the dedicated area.

What are the check-in and check-out times?

It is possible to check-in from 10:00 a.m. on the arrival day.
The check-out is possible within 10:00 a.m. on the departure day. To check-out means the actual exit from the resort, vehicles included. It is not possible to stay longer.

From what time is the accommodation available?

The keys delivery terms are:
Within 3:00 p.m. from Tuesday to Friday
Within 5:00 p.m. on Saturdays, Sundays and Mondays.
After the check-in it is possible to enter the Resort, to parke the car and to use all the facilities and services, until the key is available. The availability of the key is communicated to the guest via text message.

Where can i find Isaresidence/Prestige guidelines?

Our guidelines are available at the following link:

Rules

Is wi-fi available? is it for free?

Yes, wi-fi is available and free of charge in the Reception area, in the pool area, in all the flats by the pool and in all the Prestige flats. Please, ask the Reception for further details.

Is there an atm inside the resort?

There are 3 ATMs at Villaggio Isamar.

Is there a medical service?

The Isamar holiday Village clinic is available to guests at the following times and services:

Nurse: every day from 9:00 a.m. to 12:00 a.m. (free service)
Turistic doctor: every day from 3:00 p.m. to 7:00 p.m. (Service subject to a fee. Credit card only)

Is there a safe deposit box service?

Yes, every flat is equipped with a safe.

When is the quiet time?

The quiet time is from 1 p.m. to 3 p.m. and from 11 p.m. to 7 a.m.

Until what time is it possible to enter the resort by car?

There’s no time limit to get to the garage.

Is smoking allowed in the accommodations/common areas?

Smoking is not permitted inside the lodgings, on the beach and at the swimming pool. It is allowed outdoors and on the balconies.

Is it possible to rent bikes/buggies/scooters/wheelchairs?

A bike/buggy/push scooter/wheelchair rental service is available nearby the bazaar at Isamar Holiday Village.

Is there a laundry service?

Our laundry area is available with washing machines and dryers.

Are there electric cars recharger available?

Yes, electric cars chargers are free and available at Isamar Holiday Village, in the area between the Booking Office and the Reception.

Is a shuttle service to/from Isamar Holiday Village available?

Yes, a freee electric train is available to and from Isamar at scheduled times.

How to reach isaresidence

Which is the nearest bus stop/railway station/airport?

From Isaresidence to Chioggia (and back), bus number 5 is available. The bus stop is 200 meters far (tickets available at the Tobacco Shop 100 mt far).
The nearest long-distance bus station is in Chioggia (bus n° 80 from Chioggia to Venice and Busitalia from Chioggia to Padova).
The nearest railway station is in Chioggia (line Chioggia/Rovigo)
The nearest airport is Venice Marco Polo (65 km far).

Is there an airport shuttle service?

You can check on the link to gather information about this service.

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Accommodations

Where can I pick up the keys to the accommodation?

After receiving an availability SMS, you can get your keys at the Reception.

Are bedlinens and towels included?

Bedlinens are included, you’ll find them in your accommodation. Extra bedlinens are available for rental at the Reception. Towels can also be purchased at the Reception. Beach towels are not available.

Is air conditioning included?

Yes, at the arrival you’ll receive the card to activate the airco system.

Is the parking lot nearby the accomodation?

The parking lots are inside the resort. Every lot is numbered and can be used only by the accommodation’s guests. Any additional vehicle must be parked outside.

Are cots, babychairs and bedrails available?

Yes, cots, baby chairs and bedrails are free and subject to availability.

Is barbecuing allowed?

Barbecuing is allowed only on the ground floor flats‘ garden of isaresidence and Prestige, using CE branded electric grills only. Rental equipment is not available.

Are daily or overnight hosts allowed?

Extra guests (daily or overnight) are allowed within the accommodation’s maximum capacity. Every guest must regularly check-in at the Reception.
In case of overnight guests, the tourist tax is due during the check-in.
Daily guests must check-out at the Reception within 8:00 p.m. In case of later or missing communication, the tourist tax will be charged.
External guests must park their vehicle outside the Resort.

Will I find a dishwasher in my accomodation?

The dishwasher is available in all the accomodation types except the Mini.

Animation

Are Isaresidence guests allowed to participate in Isamar animation’s activities?

Yes, Isaresidence guests are welcome to every animation event!

Swimming pools and water park

Are swimming pools included?

Yes, both Isaresidence swimming pools and Isamar waterpark are included.

Is swimming cap compulsory?

No, swimming cap is not compulsory.

Are sunbeds and umbrellas free?

Yes, umbrellas and sun beds at the pool are free.

Are inflatable toys alllowed?

No, inflatable toys and balls are not allowed.

Beach

Ist the beach service included?

Yes, every accomodation includes 1 umbrella and 2 sun beds. For dogs’ owners, 1 umbrella and 2 sun beds are available at Isamar‘s Dog Beach.

Is there a disabled people equipped entry?

Yes, the entry is accessible for wheelchairs.

What seasport can I practice?

Canoas, stand up paddles and paddle boats are available for rental at Isamar nautical centre.

Restaurants

Is half board/full board available?

Yes, the service is available at Tamerici restaurant. For more information, please send an e-mail to customerservice@villaggioisamar.com. Booking on site is also available.

Is takeaway service available?

Yes! Ask for the takeaway timetable and order your takeaway food!

Pets

Are pets allowed in every accomodation type?

Pets are allowed in the following accomodations:
FAMILY LODGE GARDEN
FAMILY STUDIO FLOOR
FAMILY STUDIO GARDEN
LODGE FLOOR
LODGE GARDEN
MASTER LODGE GARDEN
MINI FLOOR
STUDIO FLOOR
STUDIO GARDEN
Pets are not allowed in the Prestige flats.

Is the dog’s health certification required?

Yes, the health and vaccination certificate is required during the check-in.

What are the pet friendly areas in Isaresidence and Isamar?

Dogs are allowed on a leash in the common areas of Isaresidence leash, except for the swimming pool and the beach areas.
Our Dog Beach is available at Isamar Holiday Village. Here you can get your included beach umbrella + 2 sun beds, rent extra umbrellas or chairs, stroll on the seaside and bathe with your pet too!

FAQ: Frequently Asked Questions Isaresidence