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deutschCancellation and useful info
Cancellation and useful info
Dear Guests,
we are working to prepare the opening of the season, full of energy and enthusiasm, because WE LOOK FORWARD TO WELCOMING YOU IN OUR HOLIDAY VILLAGE!
We have made them even more flexible as follows:
You can choose to arrive and depart on any day of the week.
from May 31st to September 5th arrivals and departures allowed only on Saturdays for the following accommodation types:
MASTER LODGE Garden, FAMILY LODGE Garden, LODGE Garden, STUDIO Garden
Write to booking@villaggioisamar.com or call +39041.5535811 if there is no availability for your chosen dates of stay.
we are working to prepare the opening of the season, full of energy and enthusiasm, because WE LOOK FORWARD TO WELCOMING YOU IN OUR HOLIDAY VILLAGE!
1. Up to how many days before my arrival can I cancel my booking?
Today you are largely protected by our cancellation terms.We have made them even more flexible as follows:
- up to 3 days prior to the date of arrival - for stays from when Isaresidence opens to 06.06 and from 06.09 to when it closes
- up to 7 days prior to the date of arrival - for stays from 07.06 to 13.06, from 21.06 to 11.07 and from 30.08 to 05.09
- up to 14 days prior to the date of arrival - for stays from 14.06 to 20.06 and from 12.07 to 01.08
- up to 21 days prior to the date of arrival - for stays from 02.08 to 29.08
2. In case of cancellation, am I entitled to a refund of the full amount paid?
The amount paid as Confirmation Deposit will be refunded to the Guest, except for a charge of 60.00 euros.3. How is the refund of the deposit returned?
You will just have to send an email to our booking office indicating your bank details (IBAN and BIC) and the number of your booking.4. How much is the deposit required to confirm the booking?
You will only be asked for 20% instead of 30% of the total amount of your holiday.5. Can I change the dates of my booking?
Within the aforementioned cancellation terms, you can request via email or telephone that our booking team moves the dates of your holiday. No penalty will be applied to the new quote.6. Do you have any restrictions on arrival / departure days and on the duration of the holiday?
Our policy provides maximum flexibility for the guest.You can choose to arrive and depart on any day of the week.
- Minimum stay of 2 nights from opening date until May 30th and from September 13th until closing date
- Minimum stay of 3 nights from September 6th until September 12th
- Minimum stay of 7 nights from May 31st until September 5th
from May 31st to September 5th arrivals and departures allowed only on Saturdays for the following accommodation types:
MASTER LODGE Garden, FAMILY LODGE Garden, LODGE Garden, STUDIO Garden
Write to booking@villaggioisamar.com or call +39041.5535811 if there is no availability for your chosen dates of stay.
This page is constantly being updated, so please stay connected with us to keep up to date with further developments.