en 
italiano
deutschCancellation and useful info
Cancellation and useful info
Dear Guests,
we are working to prepare the opening of the season, full of energy and enthusiasm, because WE LOOK FORWARD TO WELCOMING YOU IN OUR HOLIDAY VILLAGE!
We have made them even more flexible as follows:
You can choose to arrive and depart on any day of the week.
from 22.05 to 11.09 arrivals and departures allowed only on Saturdays in the following accommodation types:
ISAMAR: SOLE XXL and VENERE XXL
ISARESIDENCE: TYPE 3 and SPECIAL XL and XXL
Write to booking@villaggioisamar.com or call +39041.5535811 if there is no availability for your chosen dates of stay.
we are working to prepare the opening of the season, full of energy and enthusiasm, because WE LOOK FORWARD TO WELCOMING YOU IN OUR HOLIDAY VILLAGE!
1. Up to how many days before my arrival can I cancel my booking?
Today you are largely protected by our cancellation terms.We have made them even more flexible as follows:
- up to 3 days prior to the date of arrival - for stays from when Isaresidence opens to 17.05, from 01.06 to 07.06 and from 07.09 to when it closes
- up to 7 days prior to the date of arrival - for stays from 18.05 to 31.05, from 08.06 to 12.07 and from 31.08 to 06.09
- up to 14 days prior to the date of arrival - for stays from 15.06 to 02.08 and from 24.08 to 30.08
- up to 21 days prior to the date of arrival - for stays from 03.08 to 23.08
2. In case of cancellation, am I entitled to a refund of the full amount paid?
The amount paid as Confirmation Deposit will be refunded to the Guest, minus a charge of 60,00 euros.3. How is the refund of the deposit returned?
You will just have to send an email to our booking office indicating your bank details (IBAN and BIC) and the number of your booking.4. How much is the deposit required to confirm the booking?
If you book by 31/03, you will enjoy the advantages of the EARLY BOOKING OFFER and you will only be asked for 20% instead of 30% of the total amount of your holiday.5. Can I change the dates of my booking?
Within the aforementioned cancellation terms, you can request via email or telephone that our booking team moves the dates of your holiday. No penalty will be applied to the new quote.6. Which hygiene and safety measures will you provide for your guests?
The safety of our guests and staff members remains our top priority. In response to the current health emergency, we have taken further measures to make our cleaning and hygiene protocols even more stringent.7. Do you have any restrictions on arrival / departure days and on the duration of the holiday?
Our policy provides maximum flexibility for the guest.You can choose to arrive and depart on any day of the week.
- Minimum stay 2 nights from 09.05 to 21.05 and from 12.09 to 29.09
- Minimum stay 7 nights from 22.05 to 11.09
from 22.05 to 11.09 arrivals and departures allowed only on Saturdays in the following accommodation types:
ISAMAR: SOLE XXL and VENERE XXL
ISARESIDENCE: TYPE 3 and SPECIAL XL and XXL
Write to booking@villaggioisamar.com or call +39041.5535811 if there is no availability for your chosen dates of stay.
This page is constantly being updated, so please stay connected with us to keep up to date with further developments.